Here is my story about a host refusing to refund me anything on a trip we had to cancel the day we were to arrive in Arkansas but I had a seizure, covid related damage to my lungs which cause me to have seizures without any notice. So here is my story, what happened, what we did & our host outright lying to me in a message saying he would give me a full refund if I called Airbnb & told them to call him. I did that this morning & got a message from Airbnb saying my host refuses to give me anything. So read my story & if you can help me file a claim against him for a full refund please let me know.
I live in lower Alabama & had a trip planned to Conway Arkansas for my granddaughter's graduation. I booked five days with Old Town Lodge in Conway. I talked back & forth with them. We were set to arrive in Conway on May 20th and leave on May 25th. We had planned to stop half way in Tupelo so we could rest since we're 73. Well at 2:30 a.m on the 20th when we were due to arrive I had a bad seizure which comes with no warning. It ends up causing me to aspirate food into my lungs causing pneumonia & pleurisy. I go through a lot during the seizure & then pass out for a day, sometimes two. These seizures are caused from damage, I had blood clots, from covid which I had in March 2020. My lungs are very scared from it. My husband called the hosts explaining what was going on & telling them he had to turn around and head back home to see my doctor who knows & understands what is happening & how sick I get. I was totally out the whole trip home & that night. I ended up in the hospital two days getting an IV of strong antibiotics. Then he had a picc line inserted into my upper arm so I could get 14 days of antibiotics straight into the vein. I assumed we could get a refund because of the policy Airbnb has about unforseen extenuating circumstances beyond your control. I certainly qualify. I'm getting little help from Airbnb at all, they offered a $200 coupon for my next stay. Not good enough. I might never book through Airbnb again after this. Well I posted a terrible review on Zach's page explaining what he's done to me & then this morning he sends me an apology of sorts telling me he would give me a full refund & I needed to call Airbnb & tell them to contact him so I did call Airbnb & held for almost 30 minutes before getting a person, told them my story, sent them a copy of the message Zach sent me & now I get a message saying the host refuses to refund me anything out of the $677 I paid him. So can I bring a suit against him & Airbnb through small claims court & if I can, how do I get started on filing it since he is in Arkansas & I'm in Alabama. It's the principle of the thing that gets me. I was robbed basically out of $677 & have no recourse as far as I know. If anybody can help me email me to carol.davis.hampton@gmail.com. & tell me how to move forward
I live in lower Alabama & had a trip planned to Conway Arkansas for my granddaughter's graduation. I booked five days with Old Town Lodge in Conway. I talked back & forth with them. We were set to arrive in Conway on May 20th and leave on May 25th. We had planned to stop half way in Tupelo so we could rest since we're 73. Well at 2:30 a.m on the 20th when we were due to arrive I had a bad seizure which comes with no warning. It ends up causing me to aspirate food into my lungs causing pneumonia & pleurisy. I go through a lot during the seizure & then pass out for a day, sometimes two. These seizures are caused from damage, I had blood clots, from covid which I had in March 2020. My lungs are very scared from it. My husband called the hosts explaining what was going on & telling them he had to turn around and head back home to see my doctor who knows & understands what is happening & how sick I get. I was totally out the whole trip home & that night. I ended up in the hospital two days getting an IV of strong antibiotics. Then he had a picc line inserted into my upper arm so I could get 14 days of antibiotics straight into the vein. I assumed we could get a refund because of the policy Airbnb has about unforseen extenuating circumstances beyond your control. I certainly qualify. I'm getting little help from Airbnb at all, they offered a $200 coupon for my next stay. Not good enough. I might never book through Airbnb again after this. Well I posted a terrible review on Zach's page explaining what he's done to me & then this morning he sends me an apology of sorts telling me he would give me a full refund & I needed to call Airbnb & tell them to contact him so I did call Airbnb & held for almost 30 minutes before getting a person, told them my story, sent them a copy of the message Zach sent me & now I get a message saying the host refuses to refund me anything out of the $677 I paid him. So can I bring a suit against him & Airbnb through small claims court & if I can, how do I get started on filing it since he is in Arkansas & I'm in Alabama. It's the principle of the thing that gets me. I was robbed basically out of $677 & have no recourse as far as I know. If anybody can help me email me to carol.davis.hampton@gmail.com. & tell me how to move forward