Sex in our living room.

[Ben190]

We had 4 guys rent our single private room (it has a queen and a fouton so it can accomodate 4). They are in Montreal for the F1. Well, my partner went to the bathroom at 4am and found that one of the guys had brought a girl home from a bar and was having sex on our sofa. My partner was mortified, went straight to the bathroom, and the girl apologized and left. Also, from 5am-9am one of the guys was passed out hugging our only toilet.

They are here for another night tonight. My partner wanted to kick them out, I had a frank talk with the 2 guys who were up early this morning and told them that we were not pleased... But is there some way to report what happened and get advice?

For now we haven't kicked them out, we are going to just power through tonight and see them off tomorrow morning - we hope there won't be any issues tonight.

This is only our second booking ever, so we don't want a bad review - but we feel pretty confused about what we should do. 

To be clear: This was full-on sex on our couch in the shared space.

[Ali40]

 Your house rules say to remove your shoes in the house, but there's nothing forbidding sex on the sofa! I guess you thought that was a given. BUT you do say no parties or gatherings - If you want to be rid of these boys contact Airbnb and ask that the remainder of their stay be cancelled (before worse happens). And add to your House Rules "Nobody but the booked guests are allowed in the house during the reservation". The sex in the shared space and the passed out over the toilet seems inappropriate behavoir for any adult, no matter how you spin it. 

Here are 3 possible ways to contact Airbnb:

1. Airbnb Community Experts
2. Twitter Direct Message @Airbnbhelp
3. Calling Airbnb

1. Contacting Airbnb's Community Experts

The easiest and quickest way to get answers to any issues is through contacting Airbnb's Community Experts at www.airbnb.ca/help/contact_us

From the bottom of the screen, choose either "My question is about something else" or "I have a different issue"

Follow the prompts to figure out what best describes your issues. Some things you choose will take you to specific information whereas others you can fill in the text box and submit your question.

If you submit a question, you can expect an answer back from a Community Expert quickly. If the Community Expert cannot help you, they can re-route your issue to Airbnb who will then contact you. Community Experts do not have access to your account information so if it is a question that can only be answered with account information, they will re-route you automatically. Community Experts are available 24/7.

1. Contacting Airbnb Via Twitter

The easiest way to contact Airbnb regarding any issues I have is by using Twitter. I usually hear back from them within 24 hours of sending a direct message .

Log into Twitter

Search for @Airbnbhelp and choose "Follow" them (you have to “foolow them to send a direct message)

Send a Direct Message (DM) explaining your issue and wait for their response. Include the email address associated with your Airbnb account and the reservation confirmation code if your issue involves a specific reservation, host or guest. Don’t “tweet” any of this info – use direct message so it’s not public.

1. Calling Airbnb's Customer Experience Line

***Please note that these phone numbers and any numbers below are meant for URGENT MATTERS so it is best to use the above two methods first***

Here are the phone numbers for Airbnb. If the area where you are hosting is not listed, check out the two ways below this list in order to find their number for your area.

United States and Canada +1-415-800-5959

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[Lois-and-Darryl0]

@Ben190:  What a shame that one of your first Hosting experiences is such a horrible nightmare!  Looking back to when we started, I probably would allow them to stay the second night too - not wanting to have a scene.  But now that we've had 3 rough parties in our house with extra people (we don't allow parties), and one with plenty of lively sex, after a year of hosting, now I wouldn't hesitate to call Airbnb.  If they feel no shame in this kind of behavior on the very first night in your home, what prevents them from even worse behavior tonight.  Please don't put up with it - it is your home.  Learn from it and adjust your House Rules, maybe target a particular type of Guest a little more, and move on.  And write an honest review, please.  Good Luck.  And know that the vast majority of your Guests will be awesome and you'll thoroughly enjoy them.  Go back and check your listing, and see where you might "tighten" it up a bit that may prevent this behavior in the future - without full-on having to say, "Please don't have sex on our sofa."  Good Luck! Lois  

[Ben190]

Well, we powered through, and there were no more incidents, they left a couple of hours ago.