My partner and I are staying in an Airbnb long term (3months +) in Japan.
Today we realised that a large amount of water had started leaking from the wall behind our bed. We contacted our host immediately but he said he can’t come until tonight (it was midday when I messaged) and none of his staff could come either.
We had to move the extremely heavy bed and frame, all of our wet bags and belongings (mostly clothes luckily, nothing was damaged) and room divider doors which were under the bed all in to our tiny kitchen/lounge. We spent almost two hours wiping up water and wringing it in to a bucket (which we filled) and I had to deal speaking with maintenance people (in Japanese) from the building to understand that someone in the room above had caused a leak which had then affected our room. They said the problem seems to be fixed now but between the wall and floor is still wet.
Our host said he will come tonight, but we have already done the cleaning and can’t use the apartment until we put everything back in place.
This is not not the first issue we’ve had to contact the host regarding.
In this situation should i ask the host directly for a partial refund? It’s been a huge inconvenience and time consuming for us when we had plans to meet a friend this afternoon but had to cancel to deal with it. We can’t put our bed back together because we want to make sure the leaking had stopped. We can’t use our kitchen because it’s full of the apartment’s furniture etc.
What do people think? What should I do/expect in this situation?
Thanks,
Phoebe
