Hi!
I usually have wery good ratings, especially regarding the cleaning. Recently a lady made a booking for her husband and son but didn’t join herself. I was unfortunately on vacation so I couldn’t welcome them and look it all ower myself. However, I’m very confident with my cleaning lady. After the stay the husband complained on several things
1. The cleaning was bad. There was dust and candies under the beds.- My cleanig lady confirms that she made a proper cleaning. I have the cleaning on a faktura
2. There was old breafast in the fridge - According to my cleaning lady it was butter and milk, however she didn’t check the expiration date.
3. The pans were old and unusable - I discovered afterwards that former guests had scrathef the teflon in one of the pans and in the others, which was iron pans, there were some rust, probably also caused by other guests using detergent. This is usually fixed by oil and kitchen towels.
Now the husband wants a refund for the last night. He’s been texting me during nights. No conversation on Airbnb site. My concern is that it sounds a little like extortion and I’m worried about bad reviews. I haven’t given ratings yet. I don’t know what happens if I don’t.
Please give me advice on how to proceed.