So upset. Airbnb not taking tax as promised

So upset. Airbnb not taking tax as promised

I have just found out that you did not collect the required 6 percent state tax that you collect on all my listings. I have been on the phone for 2 hours. I am in shock. We agreed to allow you to collect it because it is required. The listing is from 2018. I found this when doing a tax audit. The time period was June 2018 to October 2018. They confirm they have taken all other tax.

 

They said I opted out which is not even possible.

 

I seem to have a ton of accounting errors. Does anyone have a company that audits for their VRBO and Airbnb accounts. I have been really sick and my assistant was not doing this right. I have 18 listings and tax was taken from all others  but one,

 

Why can a guests name or reservation ID not be laced on the excel report for a resolution  payout. Is that too much to ask?

 

 

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