My husband and I just got a notice stating that we're in violation of our city's rental ordinances because we failed to obtain a short-term rental license for our property listed on Airbnb.
The problem is, we didn't list our house on Airbnb.
I contacted Airbnb help last night right after we got the letter. The person I chatted with said that she could confirm that there were no listings on my account, but that wasn't really very helpful - I knew that already, I've only ever used my account to book places to stay, never to host. She said that I would have to contact support from the account that the listing is on, and when I explained that I can't do that, because it's someone else's (likely a scammer) account and I don't have access to it. She then said she would forward my concerns to a different department and they would email me.
Just wondering if anyone out there has experienced this, and if so how you were able to resolve it.
