Someone just made a reservation using my phone number.

Someone just made a reservation using my phone number.

I just got a message on my phone in the middle of the night (Right now) saying "Your Airbnb registration verification code is xxxx." in Chinese.

I have never used Airbnb before and obviously not made any booking and I just created an account a few minutes ago just to post this here.

I couldn't find a "Contact us" option for this issue.

 

Should I be concerned about this? Has someone stolen my identity?

5 Replies 5
Branka-and-Silvia0
Level 10
Zagreb, Croatia

@Eiður0yes, it is strange... contact Airbnb through facebook or twitter (Airbnbhelp) it is the best and fastes way

Cathie19
Level 10
Darwin, Australia

Hi @Eiður0.

As already stated @Branka-and-Silvia0 contact Airbnb but not via the email notification. It could be spam and wanting you to actually give information. 

NEVER contact or click links via an email unless your are absolutely sure. Sounds Spam to me!

Helen3
Top Contributor
Bristol, United Kingdom

Hello @Eiður0

 

I would definitely speak to Airbnb about this. All the ways of contacting them including phone numbers are at the top of the forum you are posting in in a thread called CONTACT AIRNB.

Quincy
Community Manager
Community Manager
London, United Kingdom

Hello @Eiður0,

 

I was wondering if you've seen all the replies given here? I too would recommend that you contact Airbnb so that they can check what's going on. 

 

If you click >here< you'll find a guide that explains all possible ways to contact Airbnb. 

 

Please let me know how everything goes. 

-----

 

Please follow the Community Guidelines // Volg de communityrichtlijnen

Same thing has happened to me. When I went to  secure my account with my phone number it said my phone number was already in use.

More tools to help you meet your goals

Resource Center

Explore guides for hospitality, managing your listing, and growing your business.