Hey community members.
So ive been hosting the last weeks and last week I found out that the payouts was still stuck in Future payouts, even the guests had completed their trip the payouts wasnt processed and released by airbnb. Today i think its up over 40 stay ive hosted and over 40 payouts that hasnt been released.
Ive been in contact with Airbnb x amount of times the last 7 days, talked with different persons who told me different reasons from "Its released", its public holiday, its just a glitch in the system and it will come within 24 hours. Its been taking me days to make them understand that they are not even releaed by Airbnb, they dont have transfer ID, and being a host for many years I know how it works in the system, Ive seems to know more then most of the agents ive been talking with on the phone and email.
So far no help, they are keep quiet when they realised maybe something is wrong and tellign me they cant do more, they will send a case to another departement that cant be reached by phone, neither did anyone get in contact with me even this case was put on urgent/critical.
Im continue hosting and soon there is no money to cover the costs for hosting the guests. Airbnb doesnt seem to take it serious that they havent seent soon 50 payouts that belongs to us.
What should I do to really get their attention? Twitter airbnb, call, email. So far nothing helped and for me this start to get critical 😞 They just want me to continue host witout taking their own responsibility it feels like.
Thanks for any advice.