@Brian102 Are you aware that Airbnb collects FULL payment from every traveler PRIOR to them getting a confimation booking email? Your statement and question makes me wonder whether you understand about payments. Airbnb definitely wants their money before they will release any confirmed dates to any traveler. And they hold onto that money until after check in of course for 24 hours more.
As I suggested, take a moment to reach out to Airbnb via social media to get their advice, but I can tell you that I put everything in writing via the message board and in my listing to ensure that my instructions are very clear in every booking. I make travelers write a statement back letting me know they have truly read my House Rules and agree to follow each and every rule. Airbnb will not release the money unless there is a cancellation based on what your listing says and then if your policy is Strict, and they do cancel 7 days prior, you can file a claim within the resolution center, but YES, I would highly recommend you ask that question to them first.....make sense?
If you feel that me or another host have helped you, feel free to click on the "thumbs up" button at the end of any post. Thank you so much.
Aloha, Momi
Great way to contact Airbnb or via Twitter at AirbnbHelp / Facebook