Special offer withdrawn but dates remain?

[Birgit84]

A guest booked in for 5 days. I sent a Special Offer so she might extend her stay. She declined so i withdrew the Special Offer. Problem is....I am still seeing the extended Special Offer dates....& not the original booking dates?? How do I make sure the booking is confirmed for the original 5 days only? Help..pleaseExtende

[Emiel1]

Hello @Birgit84 ,

If the guest booked allready (confirmed reservation), then you can not sent a special offer for the same dates, nor should it be used for an extension.  You had to change the reservation to extend it (and offcourse this "extension-proposal' can be a "special offer" if you make it a special price). So your posting is somehow confusing. But the original dates your guest will stay will still be on the original confirmed reservation (see : list of reservations, print reservation). Also have a look at your multi-calender and in your dashboard (scroll down) to see upcoming check-in's/out's

Best regards, Emiel