Hello Airbnb enthusiasts.
I was a guest at a lovely house a week ago. A day before leaving we've returned from the beach to find a glass door shuttered. It had a protective film layer which kept all the pieces together and upright.
I suspect that it shuttered spontaneously.
My friends were visiting for a breakfast and came back with us ro find it broken. They are independent family willing to put in writting what I just explained.
Airbnb evaluated the case and said that we shall pay for it as the damage occurred while we were visiting. They didn't care about what I said.
I can't do that simply as I can't remember causing this damage in any way. Literally we didn't touch the glass.
What are my options to challenge Airbnb decision and did anybody pursue similar case beyond resolution centre?
I live in Australia and am willing to fight this within or out of Airbnb channel.
Any advice or experience is welcome.