I am a new host and I am really enjoying my experience so far! I've had great guests who have left me some really amazing reviews. The last two left 4 stars overall but 5 stars on all the detailed categories. They also left great comments. After the second guest I decided to reach out to them to find out if there was a reason for the 4 star overall rating. Each of them said it must be a mistake. The first said her finger slipped and asked if there was anything she could do to fix it. The second said she had left me 5 stars on everyting and also asked if she could fix it. When I looked for an answer I realized that it wouldn't be an easy fix. I decided to leave it alone until I saw how it effected my progress metrics. The dashboard even says that if it continues, they'll take down my listing. Its really just because i'm new and don't have many ratings yet. This is a mistake and honestly, I understand how it happened. They were in a hurry and made mistakes. It could happen to anyone. I'm glad they left feedback at all because they both had a lot going on.
There needs to be a way to correct these mistakes after both people have submitted thier rating. They didn't even know they had done that until I told them. I recognize that the integrity of the rating/review system is important, but nothing is foolproof. They should at least be able to be removed (though I hate to do that when they said such nice things.) Has anyone else had this issue? How did it turn out in the end?