Star Ratings

[Rich35]

One of my first guests wrote an expansive positive review, with a private posiive comment.  But he also gave us 4 stars on accuracy, cleanliness and value -- the others ones were 5 stars.  I want to find out more without being inappropriate.  I am thinking something like "help us improve our new space, I notice we have some work to do on...."  ,  Any ideas or feedback? I also read that some hosts explain the  rating system so that guests know tht 4 may be "very good" to them but is a black mark for hosts.  Your thoughts ? Thanks

[Claire182]

Yes, I've been in the same position. 50+ 5* reviews, and one of our early guests who decided to write nice comments but leave a 4* review, and I wish I'd opened a dialogue with them immediately to see if I could get them to review. If you can, I would tactfully talk to them in the way that you described. I'd be interested to see how hosts describe the ratings so that this is less likely to happen.

[Pamela104]

I have had two 4 star ratings of late and one even though commented abd said I had a great location market 4* on the location the other although said it was great and was enthusiastic and has been a host herself in the past gave me 4* or at least I think she did as I can't seem to see exactly where the * was downgraded.  I was previously able to dig down into the ratings but now it only gives me the high level.  Perhaps I am looking in the wrong place. 

My location and listing is a tad quirky and I make that clear in the summary, unfortunately regardless of how much I put myself out (giving a lift to the station, and repeating information already available) which I did for both of these bookings it isn't appreciated.  Perhaps there should be a rating for say what you mean on there that we as hosts can rate !!!!  Anyway it has made me think "don't put yourself out above and beyond".

[Ben205]

I'm thinking, perhaps it was good to get these 4* ratings out the way early on. It's going to happen, and in the long-term isn't going to be an issue. When doing surveys (more so on a 1-10 scale) I almost never give full-marks. There's always something better out there, even if I haven't experienced it!

It's the way some people are. Go with it, keep your standards high and be helpful and friendly when you can.