Still waiting for a payment a month lter

[Dawn-and-Peter0]

Hello community, 

I was wondering if anyone else had an issue of a very late payment (one month late). It is still logged as a future payment but doesn't seem to be coming through. It's also impossible to get hold of an airbnb represenative. Who can I contact?

Cheers,

Dawn

[Elena87]

Click on the link below

https://www.airbnb.com/help/contact_us

and choose payments,refunds and more - you can send a message to airbnb support this way.

[Emiel1]

Hello  @Dawn-and-Peter0,

Sometimes when a reservation is changed, the payout will not come through and Airbnb has to "kick it off". You can give them a call, Japan phone nr is also in here:

Contact Airbnb - A Community Help Guide [UPDATED]

[Dawn-and-Peter0]

Thanks Emiel. I managed to get through to airb - cheers, Dawn