Strange Customer Service that Dilutes the Airbnb Experience.

[Paul154]

I've always been impressed with the Airbnb system. We are a club of people interested in travel.

I've always understood Airbnb to be savvy business people who always have a logical business reason for their policies.

However, I've just had a bad Airbnb CS experience.

Guest wanted to pay for another guest - a 3rd party reservation. I explained to guest that Airbnb does not accept 3rd party reservations.

I told guest to call Airbnb, believing Airbnb would try to put the reservation into the correct guest's name.

Airbnb called me to explain that Airbnb accepts 3rd party IF the guest is transparent about being a 3rd party. Huh???

What about the review system? (I can't review the non-reservation holder guest)

What about the phone number? ( I am not provided the non-reservation holder guest)

Here's the thing that really bothers me - Airbnb is asking me to house a non-Airbnb person!

This makes NO business sense.  Airbnb should be forcing people to become Airbnb members so that they can make future reservations.

I'm disappointed.

[Linda108]

WHAAAT?!  You and I know that Air BNB does not accept third party reservation except under the business registered planner program.  What happened after this useless CS call?

[Yulianna0]

@Paul154 , they all have to open their homes for total strangers. Without documents, without any rules. I wish they try it. Only after such experience we will see some real changes in this system.