I've been using the AirBnB app on my phone where I am "verified", but when I try to log in using my Macbook, not only does it say I am "unverified" but then locks up and completely won't even allow me to try to re-verify on my labtop.
This becomes an issue if there's something the iphone app won't let me do - for example, I booked for the wrong month on a reservation, realized my mistake this morning, and tried to modify the reservation. The dates are available, the host was more than happy to allow the new date, but the app just won't let me choose the correct dates.
So when I try to use my laptop, I get locked out and nothing works whatsoever.
I've been trying to fix this exact same problem for two blessed years, and have never been able to do so, I gave up contacting anyone about it a long time ago.
I'm hoping customer service can at least help with the reservation so I don't have to cancel it, and re-try to book on my iphone in the hopes that it will allow me to select the right dates if I start anew.
Countless re-attempts to no avail. My guess is airbnb may not do adequate testing on Apple devices 😞
It can browse and book from my iPhone, however, everytime I use my computer (iMac, logged into same account), it tells me I have to upload my ID. If I upload a photo from my computer, then it tries to verify by send a message to my phone; I click the link in the message and get a screen saying successful. Back to the computer, nope, still asking me for an ID. Tried all three options for uploading (mobile app, browser, photo file). All fail....
Airbnb denies there is a problem. All customer support could tell me was to clear my cache (LOL). After a few hours trying to figure it out, I have the following solution.
LOGIN and click your picture, select profile, select trust and verification. Don't download the app -- its an endless loop. Also, scanning your ID is a waste of time. The only option that worked was to select 'take a picture from your browser' and use your webcam.
I hope this helps others and saves you the time I wasted.
Im having the same problem. Sent the images multiple times, tried customer support and downloaded the airbnb ap. Nothing works and all now loose my reservation. I've used airbnb for years without any problems. This is just rubbish.
I'm having the same nightmare! Absolutely daft. I have uploaded my driving license and then they want a photo. But they have a blinking photo of me....my profile pic.