I've been using the AirBnB app on my phone where I am "verified", but when I try to log in using my Macbook, not only does it say I am "unverified" but then locks up and completely won't even allow me to try to re-verify on my labtop.
This becomes an issue if there's something the iphone app won't let me do - for example, I booked for the wrong month on a reservation, realized my mistake this morning, and tried to modify the reservation. The dates are available, the host was more than happy to allow the new date, but the app just won't let me choose the correct dates.
So when I try to use my laptop, I get locked out and nothing works whatsoever.
I've been trying to fix this exact same problem for two blessed years, and have never been able to do so, I gave up contacting anyone about it a long time ago.
I'm hoping customer service can at least help with the reservation so I don't have to cancel it, and re-try to book on my iphone in the hopes that it will allow me to select the right dates if I start anew.
Ridiculous, honestly.