How many people have been unable to make bookings, and Hosts have lost bookings due to this issue?
It must be costing ABB profits overall.
When I had this problem, I was told by Customer Services to keep completing the process, which was unacceptable.
It was through asking in here to Laura & Fraser22 it was sorted.
Customer Services staff are NOT IT staff.
It's IT that need a huge shake up & cull, as in notices saying, Don't come Monday as these things should have been resolved permanently, along with other IT glitches like Log In and IB etc not functioning.
One has to question if someone in IT is refusing to acknowledge their incompetence and failure to provide ABB a reasonable standard of service.
Have colleagues left because they to are frustrated by the actions of whoever it is that's pulling the reins, if this is what is causing users the ongoing issues?
Just wondering as sometimes there's workplace abuses of positions of power just like in personal relationships in society.