I have been a member of Airbnb for many years and it has always worked fine. Now, yesterday when I tried to make a booking they asked me for a picture of my ID document. I did send it, but then I could not book the room because the site kept on telling me I had to confirm my ID, which I had done! I was in this loop forever, until I sent a message to their HELP service in the afternoon.
This morning I saw that my reservation was cancelled. Apparently, at 00.22h at night (when I was already asleep) they had sent me an e-mail asking me to upload another picture of the back of my ID!. I could only do this until 06.22am!!!! How the hell am I supposed to do this?
I'm sorry, security and paranoia about security are two different things...
Ester