I still can’t believe why and how these changes were mentioned and given the green light….
‘hey guys, so we’re losing lots of customers because our prices are complicated and not displayed properly to guest, we’re also quite expensive at this point with our fees and there’s a lot of trust issues for guests re: last minute cancelations, non accurate listings and different standards from host to host - what should we do?’
’oh I know! Let’s get rid of the review count! Now guests will only draw their attention to the perfect 5 stars’
’but what if they only have one review?’
’doesn’t matter! 5 stars is 5 stars’
’lets get rid of the titles to! There’s un necessary information there and let’s replace with a location selected by our A.I’
’what if the A.I is wrong? Do you think there’s important information in the title?’
’doesn’t matter, if it’s wrong we will point them to a Villa in Italy… maybe they will book even though it’s 7000 miles away? You know - people work from home now and everyone is essentially a nomad’
’good point, what about the superhost label? Do we think guest value that?’
’nah let’s scrap that to and replace with rare find’
It’s bonkers to think that this is the way this company is headed but sadly, it’s true why didn’t they make categories that guests actually want? Like 1 bedroom, 2 bedroom ect? Filter by bed size? Now you’re filtering by if you want stay in a yurt or a friggin space **bleep**. Ridiculous.