I was reviewing my calendar to check on my six month's out settings. I discovered that my listing had been suspended!
There was NO CONTACT from Airbnb and NO information at all! How could I be a Super Host with many compliments one minute and then have my listing suspended the next?
The last renter had brought an extra guest, against my rules and above the maximum number listed on the Airbnb website. I asked her to pay the extra guest fee. Did she complain???
No one in the host support center, including the support people's supervisor, can access my account now because it's locked. No one will chat with me, no one will call me.
One topic in the help center says that my current reservations will still happen, but another help topic says that all future reservations will be cancelled. I have a new reservation two days from now. Do I get the cabin ready for them? Are they being told that they may not come and their money will be refunded??
I have always praised Airbnb for the positive vibes, especially when compared to their competitor. I have put lots of extra love and energy into each guest's stay.
And now this..........