We all need to get together as host and demand that Air Bnb change their rating status to not mostly go with what the guest is saying… They need to make it a little bit more personal friendly than computer friendly only.
I too just went through a situation…. for the most part six years I’ve been getting super host status and you get one guest that doesn’t like the fact that your water is clear and they will give you a one overall star rating and Airbnb’s computer will take that to heart.
Knowing that water is supposed to be clear! my situation the just said I did not give her privacy… She speaking of the fact that when she first got here I directed her to her room and gave her her personal code for the door instructions on the Wi-Fi and TV she called it a lack of privacy.
She wanted to smoke ric in my profile it clearly states this is a no smoking establishment so I mentioned that to her and she seem to be OK with it.
then she invited over unauthorized guest. I mentioned to her that any guest staying past midnight is required to pay an additional small fee and provide a copy of their government issued ID.
She only booked for two nights…. So she writes in her review James I believe is a nice guy but he’s overbearing and does not give the gas privacy. I was only at her room twice when she first checked in and win an unauthorized man showed up at my door.
My suggestion for guest like this is that they need to book an Airbnb where they have the whole place to themselves if they don’t want anybody to say anything to them