I woke up this morning to a text telling me that a property I booked back in June for a 10-day Christmas holiday in Honolulu has been cancelled. The Superhost will not respond to my texts and the property has subsequently been re-listed on AirBnB for the same dates as my trip at an escalated price that is a daily rate FOUR times more than what I paid. In fact, I had just made the final payment on the reservation only last week.
What can I expect in terms of help from AirBnB in terms of helping me book a property at a comparable price? And why is this Superhost allowed to re-list the property on the site with the same dates they cancelled on me with a higher rate?
So far I am not getting much help from AirBnB other than saying they are sorry this is happening to me. They told me hours ago that they will help me out, and now my support ticket has gone completely silent. I am now sitting with non-refundable tickets from Vancouver to Honolulu along with several activity and other bookings, including Covid tests, that I cannot be compensated for. The prices for hotels and other vacation properties are crazy high-- that is why I booked this AirBnB back in June. I am at a loss and don't know what I can expect next.