Lizzie,
Thank you for contacting me. I hope that you and your family are safe and well at this time.
The points you present are exactly the reasons why I question the reason for excluding us from the Superhost Relief Fund. We should be eligible because:
1. We are and have been Superhosts for as long as we have partnered with Airbnb.
2. Hosting is our primary income. We have not only lost ALL of the reservations on 4 homes during the "extenuating circumstances" timeframe, but also guest who have reservations far into the year are also cancelling due to their loss of income or the general uncertainty in the world. We have no income to pay the mortgages, utilities, etc.
3. We are sharing two of our homes. One has 11 bedrooms and we rent out 9. The other has 3 bedrooms and we rent out 2. If we loose those homes, we will have to put out those who stay in the other rooms.
We know that so many are struggling right now. We are grateful for Airbnb offering assistance. We do fit the criteria but because we have more than 2 active listings, we have been overlooked. If not for my persistence to find someone to listen to my concern, we would not have discovered that we do in fact qualify.
It still must be noted that those hosts who, like us, host more than two homes, are incurring tremendous loss. They do carry more risk and at this time do need assistance. How will Airbnb help them?
With this being said, please confirm what I need to do to apply for the Superhost Relief Fund.
Best,
Rebecca