A month and a half ago I had a very paranoid guest who claimed the house was being watched and people were trying to get in, called the police twice. This triggered investigation by Trust and Safety, my listing was removed from searches, during investigation I was given no information on what was happening on other end, still don’t know the complete outcome. Waited 72 hours from when I gave my statement to Airbnb. They emailed back and said account was relisted, in good standing and they hope I continue to host and have positive experiences. BUT, listings which I have been running as a “SUPERHOST” for 11 years say they are active but are not showing in any searches!!... I have had zero inqueries or activity from potential renters in a month and a half. Calls to customer service are just push offs, they escalated ticket, it’s a different department, no direct calls to that department, and no one calls, or emails, it has been 5 days now!!! I’ve also responded by email to initial email whih said my account was cleared. Never a response there.
Any suggestions short of Tweeting and Facebooking out my disgust over the whole thing?
I am shocked at how easy it is to fall through the cracks of this mega business. What about the hosts? We need to be able to be heard and have our issues paid attention to!
Direct number to tech department??
