Thanks for getting back to me so promptly. Since I joined Airbnb I only had one listing. The loft. Then one summer 2019 I decided to rent my main house instead of the loft.
I rented my house, listing named for Canmore Romantic getaway for a few times during the summer. I never rented again, period.
The loft has been renting since 2017 and had tons of reviews, eventually on 2020, all the loft reviews went to my other listing that has been unlisted ever since and didn’t exist before 2019,
Now the main house shows listing from 2017 when that house was never online. Bottom line I lost at least 80 reviews which are now on my unlisted main house.
Since Airbnb is not accepting my situation since their computer can’t be wrong. I am going to contact 90 clients and ask an statement from all of them Quite an arduous job.
But if Airbnb keeps looking for answers in the payouts listing, it will show always what the computer switched. At least it did switch to a listing under my name, but a place that I am never going to to rent again. It’s my main house, where I live with my mother who is 86 years old.
Trust me, I suggest you check carefully all your reviews, especially if you happen to have the bad luck of having one more listing under your name. That was where my problem seemed to have started…
Leila
Leila