As you all know, The Covid period was a tough time for us, hosts, as well as Airbnb. But my situation turned out to be more complicated. I have a loft that I have been renting since 2017; I had around 90 great reviews.
Now after Covid, all my reviews disappeared from my Loft listing and went to another listing. I have proof of that and I am willing to contact each and every one of my past guests to confirm as well.
The Airbnb staff refuses to accept the mistake since they can’t be wrong, but I will easily prove that they are by requesting statements from all our guests.
As you all know we work hard for every time we receive a guest, each review has a value that I don’t take for granted. Due to their reviews I’ve been a superhost from the beginning. This mistake has to be acknowledged and fixed.
I doubt that this computer glitch has only happened to me. I suggest that each one of you go through all your reviews and make sure they are all there. We never think to check this, but I guess I just learned that now I should.
Are you also a victim of this computer glitch? It’s up to you to check and make sure they are all there. I found that the mistake started on the payout listing.
Good luck everyone
Leila S, Canmore
Superhost since 2017