Suspended account. How long to resolve ?

[Tranquility0]

Hi.

My account has been suspended for 72 hrs after an issue with a guest and i had to confirmed that I have read and accepted your Hospitality Standards, Responsible Hosting and Terms of Service. I replied within the hour to the email,  saying i did read it,  and i waited the 72 hrs. However,  my account is still suspended and i cant accept new bookings. Ive wrote and called several times and im being told every time that "my case has been updated and that a member of the trust and safety department will contact me to resolve this issue". Its been 3 days. How long does this usually take ?

Thank you very much.

[Emiel1]

Hi,

I noticed your profile is accessable and it shows 2 listings. Both are active listings (ready to accept  bookings). So it seems to me you are "on the air". Normally when an account is suspended, the profile gives a '404'. So everything is solved now ?

Best regards,Emiel

[Tranquility0]

I was under the same impression until a guest tried to book (i could still ''pre-approve'' them) and was shown that it wasnt possible to book my property and to contact support. I contacted them that indeed confirmed that my account was still suspended and that it was impossible for me to have any new reservations... 

[Emiel1]

Hi,

OK, good to know that even an active listing can have these problems in the background. Hope it will be resolved soon for you, it's clear which review from 1 guest probably caused this situation. Good luck, Emiel

[Edwin57]

Just reset it, and go the help center,is like a cell phone when some one don't pay thire bill things go crazy, make sure every thing is through Airbnb message board for proof

[Quincy]

Hello @Tranquility0,

I'm sorry to hear this. 

Are you currently still having the same issue? 

Please let me know.