System is telling me I've marked dates as unavailable when I haven't

Jaqi0
Level 2
Sydney, Australia

System is telling me I've marked dates as unavailable when I haven't

I'm trying to send someone a special offer (because they sent a message saying they were a couple but the accompanying reservation request is for one) but the system is telling me I've marked some of the dates in question as unavailable. It's for one night - tonight - and someone checked out this morning but tonight is available. Tomorrow was blocked out but I made it available in case that was the problem but it doesn't seem to have made any difference. I haven't accepted or declined their booking request. What could be causing this and how do I fix it?

4 Replies 4
Lisa7
Level 10
London, United Kingdom

@Jaqi0 I'm getting the same bug. Been getting it all day. Airbnb customer service no help. Maybe they don't know it yet.

 

 

@Lisa - thanks for the feedback. I'll wait a few hours to see if I get some help; if not, I'll try posting on other Airbnb forums and maybe call the Airbnb phone number to see if I can get help.

Lisa7
Level 10
London, United Kingdom

@Jaqi0 It was resolved for me a few days ago. Hopefully it works for you too now.

I'm having the same problem. How did they resolve it? Thanks, Kevin