THE GUEST DIDN'T RECEIVE MONEY REQUEST FOR DAMAGE ITEMS?

[Giang-Hoang0]

My guest came with two untrained dogs and they destroyed my garden plants and some decoration items which are cost total $469 but I only charged the guest for $360. I sent a request for damage items however my guest said he didn't see anything and he didn't respond to my request. I clicked involve Airbnb and Airbnb sent me an email regards to something called "host guarantee" which said Airbnb does not pay for any damage caused by animals.

Well, I didn't ask Airbnb to pay, I'm asking them to request my guest to pay for the damage as it's his responsibility.

WHAT SHOULD I DO?

$360 is a bunch of money to me I can't waive this, besides I already waived some of the items for the guest. Now my garden looks like a big mess!!

[Anonymous]

@Giang-Hoang0  You can submit the receipts of the original items, the replacement items, and dated photos of the damage, in hopes that a case manager will decide in your favor and charge the guest's payment method. But it's hard to place a tangible value on garden plants, so brace yourself for some disappointment.

[Giang-Hoang0]

Thank you for your reply Andrew.

I submitted the request money with no photos of the damages, I have all of them but somehow the file type can not be uploaded so I decided to skip (the file type can be changed to be suitable for uploading but it takes time), beside as the guest has agreed to pay so I think it’s ok to skip these steps.

I just sent a link to the website I bought those plants to estimate the cost, even though at the time they were destroyed they have grown up and the real value maybe higher but I’m happy to charge the original price. 

Is there any way I can add the photos as evidence even after send the request? Can you please instruct me? Thank you so much!