The Guest did not Show Up

Janet148
Level 1
London, United Kingdom

The Guest did not Show Up

My guest didn't attend his reservation. 

He was going to be so late arriving he ended up staying elsewhere, even though I'd left keys out. Didn't realise he hadn't let himself in until the morning when I checked the hidden keys! Payment fine and I've had text communication since - very polite and friendly - , but I'm at a loss to know if it's acceptable to mark it as no stars, even if I give a review  to say he was pleasant to communicate with. Is this ok?

Help

1 Reply 1
Cynthia-and-Chris1
Level 10
Vancouver, WA

@Janet148  Since he did not stay, you cannot review him.  Sometimes guests plans change and they don't show up - just move on to the next guest now.