The Slow Transformation -> Vacation Rental Company ->Scammy Money Holding Company -> Grimy Thieves

[Tony134]

I've spoken with a lot of folk in the forums unhappy with the direction Airbnb has taken a lot of things in last few years.  It's constantly going downhill, and it's pretty tiresome.

Two nights ago, a woman tried to book one of my rooms at 11:40pm.  The app made no sound, I heard nothing for hours.  Eventually I get a message from customer service that says if I don't respond within an hour, they are hitting me with cancellation stamp and fee(all this while app clearly not Effing Working).  So when I see messages, I respond immediately, and send in pictures of app loading blank screens.

Not only does their garbage service team not respond to my message within an hour, THEY NEVER RESPOND AT ALL.  I wanted to include the photo here, but apparently that's now broken too????  So I pay them $100 because their app still works like garbage?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????

If you have been with Airbnb for years and seen all this craziness as well, please call in today and just complain your face off.  I know talking to the Airbnb customer service team is pretty much like pulling teeth, but needs to be done, they are more horrid and heartless every day.

[Branka-and-Silvia0]

@Tony134 

it seems there was a glitch with  Airbnb app because last week I've seen other posts about it.

Punishing you for their own application not working is really unfair and no wonder you are upset. Bad guests who break the house rules and lie are refunded every day but hosts are penalized even when they did nothing wrong. If that's not discrimination than I don't know what is 😞

Be persistent and call again until you get some reasonable CS who would make it right and refund you.

[Susan17]

Last summer, one of the Global Heads of Department of this $38 billion corporation, gleefully declared in a national radio interview that "Airbnb is like a fantastic Ponzi scheme!" (I kid you not - I have the recording)

Never a truer word spoken.