You know there is an entire section dedicated to RESPONSIBLE HOSTING here on Airbnb. I consider myself one of those hosts, a superhost by AirBNB's standards.
So when I go to my account and find my august earnings completely erased and my final payment on the last ten days of a monthly also missing from my payout schedule due Aug 22nd and have to speak with customer service for over an hour explain the problem which they don't and won't see until I have to walk them through it step by step from the original booking date which correctly reflects the payment amount agreement for the room of which after the 30 day stay an additional 10 days are due - (ALL OF THIS WE KNOW AND THEY SHOULD KNOW SINCE IT IS THEIR RULE) well - I get more than frustrated when only after over an hour I am finally transferred to a 'specialist' with whom I have to have the entire conversation again only to be told it will be upgraded and looked into. Mind you this ended up being as I was told later by the specialist 'a bug'
It is not my job to be on top of their job at AirBNB concerning payouts. I should not have to track down and prove funds owed and due to me paid to them in advance. I should not have to go through a long series of conversations to get to someone whom I never speak to to report and get a problem addressed. And I should not have to be told over and over again it's a 'bug' when it happens with AirBNB taking no responsibility to make amends to me as one of their soon providers and a super host.
This is my personal opinion and since I was told this was a system wide BUG I want to put my two cents worth in. Sorry just doesn't cut it AirBNB.
