This has been happening for us for a few months now - is anyone else experiencing this problem from the Airbnb website ? We cannot see Guest messages unless we use the App, or go into it "sideways" such as by going into a reservation and choosing to "Message" the guest.
Using Google Chrome and this happens on Windows or Mac for us.
The option "Inbox" shows all messsages from guests.
The option "messages" in your profile only shows up when in "travel" mode, and is about personal messages regarding being a traveller AND messages from Airbnb support.
It is incredibly stupid as an interface, and it is exactly where I am sent if I click on a message in my mail app sent from a customer to try to read it on the website. So it is a very poor UI. It changed recently as it did NOT do this a few months back. When I follow the link, it goes to the wrong place. That is just plain stupid and frustrating as a UI. That is exactly what I am complaining about !