The total lack of interest and making the customer go round and round without resolving ANYTHING two days and nobody helps, this is ridiculous. FEED UP with this stupid situation

[AandA47]

Airbnb bot10:49 AM

Hi A&A, let’s get you some help. We’re going to ask you some questions and then connect you with a member of our support team.

Do you need help with a reservation?

No, it’s something else

A&A10:49 AM

No, it’s something else

Airbnb bot10:49 AM

Can you describe your issue in a few sentences? This will help our team understand what’s going on.

Please don’t include sensitive info like credit card numbers.

A&A10:51 AM

Demand to be contacted by a supervisor or manager, feed up with the bad service and lack of interest everyone shows.

Airbnb bot10:51 AM

Got it, this information might help.

Report suspicious messages

If you get a suspicious message, let us know by contacting us or flagging it in your inbox.

Read more

If something is wrong at check-in

We recommend that you send a message to your Host via Airbnb so they can fix the issue. If you can’t reach them, you can ask Airbnb for help.

Read more

Browse more articles

Is this the info you needed?

No

A&A10:51 AM

No

Airbnb bot10:51 AM

Sorry about that. What would you like to do next?

Connect me with a person

A&A10:51 AM

Connect me with a person

Airbnb bot10:51 AM

To get you to the right person, please pick the topic that best matches your situation.

I need help with something else

A&A10:51 AM

I need help with something else

Airbnb bot10:51 AM

How would you like to connect with us?

Select contact method

A&A10:51 AM

Live chat with us

Airbnb bot10:51 AM

Okay, I’m connecting you to someone now. They’ll be able to see everything you’ve already shared, but you can always add more detail while you wait.

If you leave this message thread, you can get back to it from your Airbnb inbox.

A&A10:52 AM

Demand to be contacted by a supervisor or manager, feed up with the bad service and lack of interest everyone shows.

Message from Airbnb Service󱜄

Please wait while we connect you with the next available chat support specialist. Your wait time is 2 minutes or less.

Message from Airbnb Service󱜄

You're connected with an Airbnb chat support specialist. Please give us a few minutes to review your message.

A&A10:55 AM

Demand to be contacted by a supervisor or manager, feed up with the bad service and lack of interest everyone shows.

Airbnb Support10:55 AM

Hi A&A, my name is Aura A and I'm with Airbnb support. I'd be happy to help you today. Just one moment while I take a look please.

May I know what is the issue about?

A&A10:56 AM

Please connect with a supervisor before you ALSO close this communication

Airbnb Support10:57 AM

May I know the issue first?

A&A10:57 AM

two days and MANY TRIES to solve a simple credict ENOUGH IS ENOUGH

Airbnb Support10:58 AM

Can you tell me more about it?

A&A10:59 AM

nobody cares and its ALWAYS the same, please get this issue to a manager or supervisor because right now its not about the refund but about the lack of service

Airbnb Support10:59 AM

I completely understand the frustration and inconvenience.

I need to know the issue so I can explain it to my supervisor.

A&A11:00 AM

No i do not want to continue explaining everything to everyone and NOBODY DOES ANYTHING

No i do not want to continue explaining everything to everyone and NOBODY DOES ANYTHING

that is the main issue, even though you do not seem to think its important

Airbnb Support11:01 AM

Please let me know. Thank you, A&A.

A&A11:02 AM

that is the main issue, even though you do not seem to think its important

Airbnb Support11:02 AM

What is it?

A&A11:04 AM

Enough its enough get this case escalated because by now im very frustrated and ready to quit AIRBNB

Airbnb Support11:05 AM

I see, it's about alterations.

It seems like you have contacted us about this issue already I will just go ahead and close this ticket and merge it to the existing Case Manager who is working on this.

Message from Airbnb Service󱜄

Message merged

Airbnb bot11:05 AM

It looks like you already wrote to us about this issue, so we've combined this message with your other message.
This message thread is now closed, but you can continue the conversation here: www.airbnb.com/messaging/thread/1021299557

Message from Airbnb Service󱜄

Message thread closed

Message from Airbnb Service󱜄

This support case is closed. Still need help? Visit our Help Center. https://www.airbnb.com/help

Details

Airbnb Support