Toy was thought to be a weapon

Toy was thought to be a weapon

I had a guest complain because they found a toy guy in the closet.  Airbnb safety reviewed case and determined i violated the rules and deleted my account.  This is unacceptable.  Can someone please help me

1 Reply 1
Susan17
Level 10
Dublin, Ireland

@Allen213 

Airbnb has a nasty little habit of deleting host accounts based on false allegations, without conducting a proper investigation. 

 

The host below took Airbnb (and the guest) to court in a case very similar to yours. It was a long, drawn out battle, but she was eventually reinstated. 

 

The full story, including videos, in the link here...

https://globalhostingblogs.com/2019/03/06/when-an-airbnb-host-is-terminated-based-on-false-statement...

 

So you have two choices here - you can either take the same action as Jeannette, or your only other option is to create a brand new account (with slightly different details - email etc), and hope it flies. 

 

Sorry I don't have an easier fix for you but the reality is, those are your only two choices, and if you're relying on the income, I'd try the much quicker option of the new account route. 

 

Best of luck. Hope you get sorted!