I used my Superhost voucher on accommodation in Slovenia. When I had to cancel due to COVID19 I received information that I would receive a travel voucher for the cost less my $100 voucher. The correspondence also indicated I could use the voucher up until December 2021.
The information also stated that if I used the voucher for less of the total amount I could contact Airbnb Support to use the balance.
In the coupon section of my account all coupons from 2015 to now are there whether expired or current but there is no sign of the travel coupon from Slovenia.
When booking one nights accommodation the partial amount was allocated to my receipt with a balance of more than half the amount left.
I contacted Airbnb Support as suggested and was told they had know record of any correspondence or voucher information relating to this travel coupon. I was also told that I could not use the balance as it needed to be used in one transaction.
I am very suspicious of the fact that all correspondence relating to the travel voucher approval has disappeared from my Airbnb site.
#travelcoupon #missingcorrespondence #travelrefund #travel #refund #correspondence #support