I believe Airbnb should offer guests some sort of insurance policy when booking as an option. This would take hosts out of the equation from having to decide what to do in each situation. I have a strict cancellation policy as I have had my experience in the past with the other options and guests really do some interesting things and or play some creative tricks with cancellations… Such as hold or reserve a place and then simply cancel and I feel in some cases they watch pricing in the area and then cancel and switch properties when you offer these relaxed policies. With this I offer a strict policy as I feel it works the best for me and my situation as I don’t live in a high volume area so if someone cancels a week before the chances of me filling that now open vacancy is slim to none, especially depending on the time of year. So the relaxed policy does not work for me. However, now with COVID-19 on the rise again and travel restrictions and testing requirements again going into effect again in certain areas, I now have seen an influx of COVID-19 cancellations. However, with my strict cancellation policy often I still get my payout minus the cleaning fee as this is refunded to the guest if they cancel before check-in, and I do believe it should. However, guests always usually ask for a refund or partial refund and this really puts hosts in a uncomfortable situation, as I would hope the majority of us have empathy for others. So often times I feel bad, but feel it’s only fair to stick with your policy as advertised. If you give some guests back money and others not I feel this is kind of playing favorites and not good business, and truly I believe hosts should not even have to deal with this. However, if the guest checks in for even 1 night and then cancels you run the risk of a possible poor review if you don’t comply with a guests request. Therefore, making refund situations even more of a sticky situation, where you feel like your walking on egg shells, because if the guest cancels they can still leave a review if they only stayed part of their stay and we all know one bad review can be devastating to a host and or a super host in some cases even risk a loss of status. Therefore, I agree if some sort of trip insurance option was offered guests could have something to at least protect them, and if they didn’t purchase hosts would be able to at least say to the guests well sorry, but you had the opportunity to purchase trip insurance, but chose not to…and apologize for the inconvenience but, feel better standing by your strict policy knowing the guest had the opportunity for such protection. So my question would be, Are we as hosts allowed to offer a link to guests to browse travel insurance options to insure their trip? Obviously, I would not be endorsing one specific insurance carrier, but just simply educating guests on travel insurance and or taking a stance and encouraging it… I’m not sure what the rules are with Airbnb or there is any liability related toward hosts who would offer such recommendation and then the guest say the coverage was subpar. However, if we are just providing such a link to compare multiple policies and not one specific and or encouraging guests to purchase travel insurance I would hope this would not be a liability on our part if the insurance did not work out in the end for the guest? I would love to hear from others and how they handle their cancellations and if they stick with their strict cancellation policies and not refund guests? Also, if any of you had any luck offering any such travel insurance via a link in your listing profile or encouraging guests to buy trip coverage and specifically coverage that would cover Covid-19 this would be greatly appreciated? I just hate when I have to be in a situation with a cancellation as often I do feel bad, but also know it’s important to be fair and fair across the board and sticking with policies in place. I feel that’s how the big hotels run their business. However, on the other side of this and not complying with a guests request, is just one bad review or guest complaint if we don’t refund them could be detrimental to a host and their business, so I would love to hear feedback from others on this? Thanks in advance!