Trouble reaching guest who is arriving tomorrow and has not returned rental agreement or paid TOT

Debbie60
Level 2
Los Gatos, CA

Trouble reaching guest who is arriving tomorrow and has not returned rental agreement or paid TOT

I have a guest who is scheduled to check-in tomorrow.  I confirmed his booking on Dec 20th and promptly emailed the rental agreement to the email address he provided.  I realized today that he had not returned the agreement or paid the TOT.  I tried to email him via airbnb messaging, his own personal email and also tried to text message to the phone number provided.  I have not had a reply to any of the above.  I have not sent the Home Operating Instructions with Lock Box access yet, as I send this after I receive the TOT and signed Rental Agreement.  Not sure what to do if he contacts me upon his arrival in Tahoe and wants access to the house.  

 

Has anyone had this issue before?  I would like to stick to my requirement that he return the agreement and pay the TOT before allow him access, but worried about getting boxed into a corner tomorrow.  

 

Any suggestions?

Debbie

 

4 Replies 4
Jeanette-and-Kalid0
Level 2
Monterrey, Mexico

Hi Debbie! I went ahead and took a quick look at your listing, to get an idea of what a guest sees prior to requesting to book. Gorgeous place, by the way! The rules are very clear and to the point. I would suggest that you wait it out until tomorrow. I have had a few guests who completely stop communicating with me after their reservation has been confirmed, and they'll reach out to me shortly before arrival. It's a pain, but unfortunately, we don't have any way of knowing the reason for a break in the communication until they arrive. If he does arrive tomorrow, I would kindly let him know that you have been trying to contact him with no luck, but now that he's arrived, he must abide by your requirements before getting access to the house. It shouldn't be too difficult for him to electronically sign your rental agreement, and send the payment. I hope it all works out!! Sending positive vibes. 

Thanks.  I am hopeful he will contact me today.  

 

Lilian20
Level 10
Argelès-sur-Mer, France

no payment, no booking

Thanks.  It is awkward because his booking is paid for.  Just waiting for signed agreement and TOT, but will stick to my policy and not grant access without these things.  Thanks!

 

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