We are superhost family at the Airbnb since Sep.2019.
This is the second time around the Airbnb is sabotaging our listings.
We recently had a nightmare guest, who had horrible reviews on Airbnb. We tried to give them another chance and decided to host them.
She was a nightmare. She Sub-rented our house to a group of film-maker and videographers to shot a commercial for Adidas, while she was away.
We saw in the surveillance camera's that a large group of filmmakers came to our house. They were taking all the furniture outside. When i called her she didn't answer her phone calls. After this incident, she lies to Airbnb, that her friends who were staying at a different house came to visit her.
after her check out she left a defamatory nasty review, full of insults and attacks. lying about safety etc.
Her reviews were thankfully removed for violation of Airbnb, but the Trust and Safety department of Airbnb, which I do not trust a bit, email to go over her booking. The last I was speaking to twisted the story around and 30 min. later she suspended all our listings. She claims she's doing an investigation, based on the Guest's lies. Are you kidding me? We asked to speak to another one of the untrustworthy of the "Trust and Safety", personal. So far with Luck, this is since last Friday.
We're planning to send the demand letter by tomorrow, and if this doesn't work, then Sue Airbnb for unlawfully framing us for wrongdoing that we haven't done.
Any suggestions??