Guest booking for 1 month.
Host sent all information to her before she booked including:
- explain how the bed
- explain street parking only no parking on premises. This also including exacted picture of where can she park which is about 2 min walk
Guest mention she totally ok with all rules and explanation.
After guests stay for about 10 days, she starting to be so sour and rude and everything seem to be wrong.
Guest have issues followed this:
1. The mattress is too thin. We explained before that the bed is daybed which is single and can pull to make a king size bed. However the mattress will be thinner as it change from double mattress to side by side mattress
2. Parking is 2 min walk which guest complaint that it's like a mile walk. She need to park on premises or way closer.
3. Guests is very loud and not respect the other guests who paying for another the room as well. She speaks so loud in the room and hallway, wake up many guests after 10 p.m. and 6-7 am. in the morning. I have talked to her in person, also text to let her know for 2-3 times. The issue and loud voice is occur everyday even after communication. In this matter, I now block my another list the rest of the month until she move out to prevent unpleasant situation.
4. The door is code door. we provide instructions of she needs to pull the door towards herself, put the code and the door will be unlocked. She refused to pull and cannot unlock the door herself.
5. She booking for 1 guest, apparently she bring +1 almost everyday, and I think that is the reason she doesn't want to make single bed.
6. She do laundry at 11.00 p.m. at one night, wake another guest and me right up. I spoke to her immediately and negotiate to do it in the morning or during the day.
And the final situation that make me decided that we cannot have her here anymore is - I ask my husband to open the door when he was still sleep as she refuse to pull the door to unlock it. After she got in, she swearing f word in front of my husband face and yelling about she park too far and the weather is too cold. This is totally unacceptable either as homeowners or society when someone yelling on somebody face like that. My patient is now done. I wait until i'm calm down and text her on the next day that to yelling or swear on somebody face is unacceptable. If the bed and parking has been an issue, may be this home might not be the right home for her.
She reply the text with way beyond rude starting with "how dare you to teach me....", I don't want to push or pull, and on and on ending with leave me the f alone. She also including that she will ruin my list with all bad review. I call BNB and ask them to rearrangement her to different home that at least have parking on premise as now I am no longer be able to host her anymore. I was so pist and also scare of when people being so rude and swearing on people face like that.
After I talked to BNB and BNBtalk to her, the next day, she patiently asking me to stay 1 more night to find the place. She will move out tomorrow. What should I write for her review?
Ps. she totally fine and seem nice on the first couple days we meet. Only take 1 click, she suddenly change to storm yelling and rude.
