Trying to help my guest check out early - need steps for that

[Kimberly419]

Hi all, 

My guest has run into a problem and needs to check out early (tomorrow) but she can't figure out how to do it. She tells me she keeps getting an error message. I've never actually been a guest and I can't find the steps anywhere. Can anyone point me to a step-by-step so I can coach her? To be clear, she has checked in and stayed 2 of her 10 nights. Needs to check out tomorrow. 

I understand I should *not* say yes to an automated message from Airbnb. And I understand that Airbnb will calculate how much her refund is. I'm ok with that. 

Help, anyone? 

[Kimberly419 · Accepted solution]

I got the answer from Airbnb Help on Twitter. Posting it here for future people ---

Thank you for those details, Kimberly. It sounds like you and your guest would want to use the alteration tool for this situation. This allows you to change the checkout date without actually cancelling the reservation. We've included a link from our help center that will offer instruction on how to do this. ...Thank you. http://abnb.do/6016E4dVw