@Mark3057 Do you mean that when you booked it it was advertised as an entire villa, but when you checked in, it was just a single room and bathroom? Free 48 hour cancellation is just that. Was your check in within that 48 hours? Can you share the link to this listing? I wonder if it was advertised as a private room and bathroom, but with shared space access within an entire 'villa'. That would be a bit misleading. It can be confusing because Airbnb offers many varying options for spaces. It requires reading a listing thoroughly and asking questions for clarification to make sure it's a good fit. Regardless, if your check in was within the 48 hours, you should have been able to get a refund.