hi,
I will post one complaint about the new messaging feature and one bug. I wish I could contact AirBNB directly, but no email and no chat support means I cannot submit my feedback. The phone support is painful.
First, when I send my guests instructions for my home, I am now asked to verify I am not including contact information. "You can’t include contact details in a message before an accepted reservation. You’ll need to remove the highlighted phone number before sending this message." Umm. Of course I'm going to include contact information. This means I now must click 3 times before my message is sent to my guest.
Second, when I message guests from the app, it goes to their mobile app and their email. If I message from my desktop, it only goes to their inbox on their email. It will not show up in their app. This bug started in the past 3 weeks only. I have been messaging in this consistent manner for 15 months, then suddenly, my guests are all complaining that they get messages on email only. If the app supported saved messages, I could reasonably use only the mobile app. Unfortunately, it does not support saved messages.
