@Hugh114 The best thing to do when you disagree with the way you're portrayed in a review is...well...exactly the opposite of what you did.
Are you aware that your review response is a part of your public profile? When you respond to a host's review, the intended audience is not the reviewer, but rather the next hosts whose listings you request. You could have taken that opportunity to appear gracious, humble, or contrite - but instead, for reasons I can't begin to understand, you chose to come off as vindictive and critical, basically cancelling out all the good will you'd earned with all your previous reviews. You seem to feel that the main criticism was about the cleanliness, but any host can read between the lines and see that the host also found you to be excessively demanding prior to your stay. The tone of your comments only served to reinforce this.
Most hosts wouldn't have held it against you if you'd just left that review alone, but upon looking at your response they'll instantly profile you as someone with a foul and fussy attitude who is likely to damage their listing with retaliatory reviews. I would not hesitate to decline a request if I saw this exchange in a guest's profile. If you were renting your home, would you want to hand your keys over to someone who seems like a bit of a douchebag?
I don't know why you'd want to waste the time of Airbnb's customer support staff - as you might have noticed from the news, they have much bigger issues to deal with right now. And nothing in what this host wrote is in violation of the content policy, even if you personally feel it was unfair. If you choose to keep on contacting Airbnb about this, my recommendation would be that you ask them to delete your response, as it makes you look much more undesirable as a guest than the actual review does.