Unable to Add Government ID for Host Re-Verification; Unable to Collect Payout

in
Nelson, Canada
Level 1
82 Views

I've been an Airbnb Host since 2017 and was recently asked to verify my Government ID, however, when I go to add it under my Account, the website and app glitch and do not give me an option to upload. Because of this, I am unable to collect months' worth of payouts. Each time I go to Personal Info > and click 'Add' under Government ID, I get three blue loading dots and then the page goes nowhere. I have attempted to resolve the issue multiple times over the past 30 days and no one has been able to help resolve the bug. When I do speak with Support, they claim they will forward it to this 'department' and follow up, but they never do. Without a verified ID, I am unable to receive thousands of dollars worth of payment and no one can seem to find a workaround. Please advise.

1 Reply

Re: Unable to Add Government ID for Host Re-Verification; Unable to Collect Payout

Online Community Manager in
London, United Kingdom
Online Community Manager

Hi there @Tim3058, I'm sorry to hear that this is happening. I have passed this on to the team for investigation. 

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