Hi Guys and Gals
I am trying to reply to a guest's review, and it seems to not allow me. The guest stayed on the 6th of August and left the review on the 13th of August. I have been trying since then to reply.
I have followed the help guide, and contacted Support, who directed me to the same help page.
My 5-star cleanliness rating has now dropped. Unfortunately, I had to have surgery and I hired a Cleaner to look after my house while I recovered. Not only did the cleaner not clean the house, but she also put the doona cover on the bed inside out. So 6 weeks of cleaning wages have left me with an unclean house and a not-great review.
I did contact the guest privately before she posted the review and explained the situation, she still posted and complained about the house not being clean.
I find Airbnb time-consuming and the site difficult to navigate..