Thank you for your help. I literally stumbled on how to fix this. The Help Center gives directions that are not an option on my listing -- at least where they say they are. Now, I am in a position of having to cancel someone and I don't like the penalty they want to impose (no fee but all the other stuff) when I feel I have been diligent in trying to fix this. Sigh. Maybe I can get the guest to cancel instead. I did send her a note. The information is in the body of my description. Rats.