Unable to send a refund to my guest

in
London, United Kingdom
Level 1
60 Views

I have agreed to compensate my guest but when trying to send the money via the resolution centre or the "send or request money" option in the inbox message thread, I select "confirm and pay" but then get a pop up "Need our help?" when I close this pop up it says "No money has been sent". The payment does show as pending in my transaction history for a few days but then disappears. I have reported the issue to Airbnb 3 times now but it's not been fixed. Any help or advice would be much appreciated! Thanks 

3 Replies

Re: Unable to send a refund to my guest

in
Leeuwarden, The Netherlands
Level 10

@Helen2518 

 

Is it about a reservation ongoing or already ended ?

Is the Airbnb account of the guest still active ?

 

Re: Unable to send a refund to my guest

in
London, United Kingdom
Level 1

This is an ongoing reservation but I'm sure I've had the same issue in the past trying to refund a reservation that's ended.

Re: Unable to send a refund to my guest

in
Arkansas, United States
Level 10

@Helen2518 @Emiel1 

 

I tried it once for a small amount of money.

 

I didn’t work so I just gave them a $10 bill.

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