Unable to submit or leave a review / or contact airbnb with chat online

Janice22
Level 2
Boston, MA

Unable to submit or leave a review / or contact airbnb with chat online

Something's certainly up with airbnb's code...

 

I was a guest at a listing. I'm currently still within the review timeframe. The prompt shows up under Messages, but the review won't go through.

 

I'm able to click on star ratings, reach the 2nd page, type in words, and click submit...and then, nothing. Nothing happens, prompt still there as well.

 

I go to Help CenterResolve a problem > What if I can't get in touch with my host? > Contact Us > My host wasn't able to answer my question > Reservation > Account & Profile > Reviews > Review left by you

 

Type in my problem, clicked "Chat with us" and......same nothing.

 

For the record, I also keep getting Error 500 that acquired me a list of customer service phone #'s.

Country Phone Number

USA+1-855-424-7262
Australia+61 2 8520 3333
Österreich+43 (0) 72 08 83 800
Brasil+55 21 3958-5800
Danmark+45 89 88 20 00
France+33 (0)1 84 88 40 00
Deutschland+49 (0)40 609 464 444
Elláda+30 211 1989888
Xianggang+852 5808 8888
Yisra'el+972 3 939 9977
Italia+39-06-99366533
Nederland/Holland+31 (0) 20 52 22 333
Aotearoa+64 4 4880 888
Norge+47 21 61 16 88
Polska+48 22 30 72 000
Portugal+351 30 880 3888
Rossiya+7 (495) 3803515
España+34 91 123 45 67
Sverige+46 844 68 12 34
Schweiz/Suisse/Svizzera+41 (0) 43 50 84 900
UK+44 203 318 1111

 

Cleared my cache & tried a different browser (Chrome & Firefox) to no avail.

 

Any experiences? Quick search shows that same problem existed since March.

 

I might call them later at 1-415-800-5959 (got the number via one of the discussions below) or +1-855-424-7262 since I don't use Twitter.

error500

 

Discussion Links I visited:

  1. unable to leave a review
  2. Unable to leave review
  3. AIRBNB Customer Service, Guest Could not leave Feedback - LOVES AIRBNB & ME (Host)

 

Was there a resolution that ever took place?

 

 Edit: more phone numbers provided by Admin (with tutorial to many mouse clicks) - Contact Airbnb: A Community Help Guide

15 Replies 15

An absolute nightmare of an experience at an airbnb. Wondering if Air BnB has some block in place that now prevents guests from reviewing.